Alternative vs. Benji Pays
Why more MSPs are choosing Alternative Payments over Benji Pays
From juggling multiple vendors to one unified solution. From finger-pointing support to <10 minute responses. From separate fees everywhere to one predictable bill.
Alternative Payments vs Benji Pays: What's Better for MSPs?
Choosing the right AR platform isn't about features—it's about outcomes. This side-by-side comparison shows how switching to Alternative Payments transforms the way MSPs manage vendors, support, costs, and operational complexity.
Feature
Setup Time
Onboarding Support
Support Team
Payment Portal UX
Payout Speed & Reliability
Reconciliation
Fee Structure
Merchant Account
Pass CC Fees
PSA + Accounting Integration
Autopay Setup
Dashboards & Reports
Collections Support
Chargebacks & Refunds
Compliance
24 hours
Guided, free
US-based, <10min avg.
Modern, branded, no required login
Reliable next-day
Automated, no effort
Flat-rate
Included
Supported, compliant
Deep, set & forget
By agreement type
Built-in insights
Native team assist
Automated
PCI + SOC 2 Type II (independent)
Weeks or longer
MSP-led
Offshore, Tier 1 queue
Outdated, confusing
Next-day claimed, delays common
Sync issues, duplicates
Variable, up to 3.5%
Bring your own
Not available
Manual work, bugs reported
Manual rules
Minimal visibility
Not offered
Manual
Inherited from ConnectWise
What MSPs Who Switched Are Saying
NW Technologies Group – Justin Best, President
Before:
"The payment processor and portal looked like a single entity, but behind the scenes they were two entities. Finger pointing and payment processing difficulties. I had customers I just couldn't process payments for."
After:
"Alternative is able to handle both the portal and the processing. One source for answers. My bookkeeping people save so much time—deposits are handled automatically by QuickBooks Online."
Result:
Seamless migration, automatic reconciliation, exact invoice amounts deposited
Triada Networks – Raffi Jamgotchian, CEO
Before:
"We had been down that road with other processors. Login issues every time clients tried to pay. A lot of clients gave up and said this is too hard."
After:
"Once we set up Alternative, we've had zero difficulty getting payment. It's so simple on the client side. We even had one client sign up with Alternative themselves—that's a testament to how well it's built."
Result:
Payment cycle cut in half from 50-60 days to under 30 days
ECX Systems – Keith Willis, CEO
Before:
"We had to have a merchant account for credit cards, an ACH account with somebody else. The price for ACH was astronomical. Multiple vendors we had to have."
After:
"Alternative Payments allows us to do everything under one umbrella. We wanted the end user experience to be like Amazon checkout—a single pane of glass where they can pay however they want."
Result:
Billing support calls dropped 2+ hours per week, seamless client experience
Why "Flexibility" Isn't Worth the Complexity
Benji Pays markets processor choice as flexibility. But here's what that "flexibility" actually means:
- You become the systems integrator, connecting multiple platforms
- You troubleshoot across vendor boundaries
- You reconcile payments from multiple sources
- You pay multiple bills with unpredictable fees
- You wait longer for support resolution
Alternative Payments believes in a different approach: We handle the entire payment stack so you don't have to. One relationship. One platform. One team dedicated to your success.
The Hidden Costs of Multi-Vendor Payments
We built Alternative Payments to give MSPs control, clarity, and confidence across every part of their AR workflow. Here’s how it all works together—without the friction.
Switching Is Easier Than You Think
We've helped hundreds of MSPs escape the multi-vendor maze. Here's how we make it simple:
Here’s how we make it easy:
PCI-compliant migration from any processor Benji Pays supports
We handle the technical integration—you don't touch a thing
Pre-built migration templates for Stripe, Moneris, Elavon, and others
Your clients keep their saved payment methods
Typical go-live: 7-14 business days
Zero downtime during transition
"I was skeptical because we had been down that road. But it ended up being really seamless. The templates you provided for client communications were fantastic."
— Justin Best, President, NW Technologies Group
How It Works Under the Hood
We built Alternative Payments to give MSPs control without complexity. Here's what true integration looks like:
All-in-One Payment Stack
We're not just software—we're your complete payment processor. ACH, credit cards, and financing all built in. No third-party processors, no integration headaches, just payments that work.
Intelligent Payment Routing
Our platform optimizes every transaction for success. Auto-retry logic for failed payments. Smart routing for lowest fees. Real-time notifications so you're always informed.
One-Click Client Portal
Clients pay without required logins. Save payment methods with bank-level security. Choose cost-effective ACH with gentle nudges. Everything branded to your MSP. No processor logos or confusion.
True Dual-Sync Technology
Deep, bi-directional sync with both your PSA (ConnectWise, Autotask, Halo, SuperOps) and accounting system (QuickBooks, Xero). No broken connections. No re-authentication loops. Just perfect alignment.
"We have very little accounts receivable work to do now. When I see a feature that's not there, they've been really open to receiving requests and making changes. The communication and support were really important to us."
— Jason Knight, Founder, Scaled
Learn More About Making the Move to Something Better
You've seen what changes when you consolidate from a multi-vendor approach to Alternative's unified platform. One vendor. One bill. One team that actually answers.
Your clients deserve a smooth payment experience. You deserve a platform that just works. Let's make it happen.
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