Alternative vs. WisePay
Why more MSPs are choosing Alternative Payments over WisePay
AR tools should streamline billing—not create extra work. If you're chasing payments, managing sync errors, or fielding client complaints, it might be time for something built with MSPs in mind.
Alternative Payments vs WisePay: What's Better for MSPs?
Most MSPs don’t have time for billing tools that create more work than they solve. You need AR automation that aligns with your PSA, simplifies your workflows, and helps you get paid faster—with fewer client issues and no support runaround.
Here’s a clear-eyed look at how Alternative Payments stacks up against WisePay, feature by feature.
Here’s a clear-eyed look at how Alternative Payments stacks up against WisePay, feature by feature.
Feature
Implementation & Onboarding
Setup Time < 1 Week
Guided Onboarding
Free Implementation
Client Migration Support
Support & Service
US-Based Support
Dedicated Support Team
Average Response Time
Payment Experience
Modern Portal Interface
Custom Branding
Guest Checkout
Mobile Optimized
Client Adoption Rate
Financial Operations
Next-Day Funding
Auto-Reconciliation
Credit Memo Support
Duplicate Deposit Prevention
Pricing & Fees
Transparent Pricing
Free ACH Transactions
Pass Fees to Clients
Hidden Fees
Integrated Processing
Automation & Efficiency
Set & Forget Automation
Autopay by Agreement Type
Collections Assist
Automated Refunds
Chargeback Handling
Reporting & Analytics
Real-Time Dashboards
Cash Flow Insights
Client Payment Behavior
Predictive Analytics
Security & Compliance
PCI Compliant
SOC 2 Type II
Data Ownership
Yes (24 hours)
Yes (white-glove)
Yes
Yes (we handle it)
Yes
Yes
< 10 minutes
Yes
Yes
Yes
Yes
87% in 60 days
Yes (reliable)
Yes (95% match rate)
Yes (native)
Yes
Yes (flat-rate)
Yes
Yes (automated)
None
Yes (all-in-one)
Yes
Yes
Yes (native)
Yes
Automated
Yes
Yes
Yes
Yes
Yes
Yes (independent)
You own your data
No (often takes months)
No (DIY setup)
No (MSP time cost)
No (manual per client)
No (Australia-based)
No (CW Tier 1)
Days/weeks
No (dated UI)
No
No (login required)
No
Low (needs 1:1 help)
Unreliable (delays/outages)
No (sync errors common)
No (workarounds needed)
No (double deposits reported)
No (variable fees)
No (per-transaction fees)
No
NSF, gateway, chargeback fees
No (bring your own merchant)
No (needs oversight)
Manual rules (confusing)
No
No (manual)
Manual
No
No
No
No
Yes
Via ConnectWise
ConnectWise controlled
Using ConnectWise? Here's Where WisePay Falls Short
WisePay may integrate with ConnectWise, but integration isn’t the same as alignment. Many MSPs find that WisePay creates extra reconciliation work, adds friction to client payments, and limits visibility into key metrics—especially when it relies on dated architecture and fragmented support.
Alternative Payments is purpose-built to close those gaps:
- Seamless PSA + accounting syncs
- Native reconciliation automation
- Real-time dashboards for finance teams
- Support teams who understand ConnectWise inside and out
If you’re running ConnectWise and serious about automating AR, it might be time to switch to a platform that actually supports your scale.
What MSPs Who Switched Are Saying
Raffi Jamgotchian, Triada Networks
“We had a holiday weekend issue and the CEO of Alternative Payments called me personally to help fix it. That just doesn’t happen elsewhere.”
Justin Best, Northwest Technologies Group
“Our collections used to take a month. Now they’re done in about 10 days. It’s hands-off, seamless, and completely changed how I spend my time.”
Jeremy Roth, S1 Technology
“We probably have 90% adoption. Everyone’s just finding it easier to receive the invoice by email, click the link, make the payment, and be done.”
Stephen Kaupp, Valiant Technology
“If you take into account our monthly flat fee for Alternative versus the fluctuating fees we had before, we saved between 75 and 80 percent.”
Switching Is Easier Than You Think
Switching from WisePay doesn’t mean starting over. We’ll handle the heavy lifting—including PCI-compliant token migration of your existing cardholder data from Global Payments/OpenEdge. You don’t need to chase clients, re-enter payment info, or spend weeks reconfiguring.
Here’s what’s included:
PCI-compliant token migration from Global Payments/OpenEdge
Branded portal setup with custom DNS and theming
Invoice sync between your PSA and QuickBooks Online
Autopay rules, credit memos, and dunning workflows
Client onboarding emails and automation
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“The hand-holding was fantastic. I probably held off a month too long just because I was nervous—but then I made the jump, and everything was good.”
— Stephen Kaupp, Valiant Technology
How It Works Under the Hood
We built Alternative Payments to give MSPs a smarter, more connected AR stack—without the re-auth loops, broken syncs, or disconnected tools you're used to.
Auto-Matched Deposits
We align data across your PSA and accounting system with over 95% reconciliation match rates—no manual corrections required.
Behavior-Based Insights
Our platform learns from payment history and client patterns to predict late payments before they happen—so you can act early.
Client-Friendly Portal
Your clients get a modern, mobile-optimized interface where they can pay invoices with a click—no required logins, no confusion.
True PSA + Accounting Sync
Deep native integrations with ConnectWise, Autotask, Halo, SuperOps, and QuickBooks ensure everything stays in sync—without constant maintenance.
“We wanted the end user experience to be as close to maybe the Amazon checkout experience that everyone is used to… a single pane of glass where they can view, download, and pay invoices however they want—without having to ask us for anything.”
— Keith Willis, CEO, ECX Systems
Learn More About Making the Move to Something Better
You’ve seen how much simpler, faster, and cleaner your payments process could be. Now let’s make it real. Book a short walkthrough—we’ll show you exactly how it works, answer every question, and help you decide if we’re a fit.
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