Ramp New MSP Hires Faster with This 5-Step Onboarding Workshop
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One-third of IT workers changed jobs in the last two years. Your onboarding process decides who stays.
One-third of IT workers changed jobs in the last two years (ISACA 2025). Mary Signorelli has spent 20 years in education and 11 years working alongside MSP partners. She sees the same pattern everywhere: the MSPs keeping their best people aren't hiring differently. They're onboarding better.
In this 60-minute interactive workshop, Mary walks you through her 5-Step Onboarding Method. You'll redesign your Day 1, map communication channels, build discovery-based training exercises, and outline a "Start Here" hub using tools you already have. Every step happens live, so you leave with a real plan for your real MSP.
You'll leave with a complete onboarding sequence ready for your next hire. New techs ramp in weeks instead of months. Senior staff get their time back. And the next person you bring on board starts contributing from day one.
What to Bring and What to Expect
This is a workshop, not a presentation. Come ready to work.
Bring: Pencil and paper (or your favorite note-taking tool)
- Activity 1: Audit your current Day 1 and redesign it using Mary's method
- Activity 2: Map your communication channels so new hires know exactly where to go
- Activity 3: Convert one training task into a hands-on discovery exercise
- Activity 4: Outline your own "Start Here" hub for new hires
You'll leave with a custom onboarding playbook built for your MSP, plus one committed change for your next hire
Key Learnings
- How to redesign Day 1 so your next new hire is contributing by Friday
- The communication mapping exercise that answers "who do I ask?" before the question comes up
- Why scavenger hunts ramp new techs faster than any training video or manual
- How to build a "Start Here" hub in under an hour with tools you already have
- The single onboarding change that cuts your new hire's ramp time in half
Speakers
Ramp New MSP Hires Faster with This 5-Step Onboarding Workshop
One-third of IT workers changed jobs in the last two years. Your onboarding process decides who stays.
One-third of IT workers changed jobs in the last two years (ISACA 2025). Mary Signorelli has spent 20 years in education and 11 years working alongside MSP partners. She sees the same pattern everywhere: the MSPs keeping their best people aren't hiring differently. They're onboarding better.
In this 60-minute interactive workshop, Mary walks you through her 5-Step Onboarding Method. You'll redesign your Day 1, map communication channels, build discovery-based training exercises, and outline a "Start Here" hub using tools you already have. Every step happens live, so you leave with a real plan for your real MSP.
You'll leave with a complete onboarding sequence ready for your next hire. New techs ramp in weeks instead of months. Senior staff get their time back. And the next person you bring on board starts contributing from day one.
What to Bring and What to Expect
This is a workshop, not a presentation. Come ready to work.
Bring: Pencil and paper (or your favorite note-taking tool)
- Activity 1: Audit your current Day 1 and redesign it using Mary's method
- Activity 2: Map your communication channels so new hires know exactly where to go
- Activity 3: Convert one training task into a hands-on discovery exercise
- Activity 4: Outline your own "Start Here" hub for new hires
You'll leave with a custom onboarding playbook built for your MSP, plus one committed change for your next hire
Key Learnings
- How to redesign Day 1 so your next new hire is contributing by Friday
- The communication mapping exercise that answers "who do I ask?" before the question comes up
- Why scavenger hunts ramp new techs faster than any training video or manual
- How to build a "Start Here" hub in under an hour with tools you already have
- The single onboarding change that cuts your new hire's ramp time in half
Speakers